Help & Support
Questions, sizing, shipping, returns — we've got you like a good belly rub.
Talk to a real human
Average reply time: under 2 hours
Frequently sniffed questions
Where is my order?expand_more
Orders pack within 1–2 business days, then ship carbon-neutral in 3–7 business days. Once it ships, we email you a tracking number — you can follow it any time from Track Your Order, and see your full history in your account.
What's your return policy?expand_more
14-Day Happy Tail Guarantee: if your dog doesn't love it, we swap it or refund you — hassle-free, and we cover return shipping.
Shipping rates & timesexpand_more
Free shipping on orders over $50. Under that, a flat $4.95. Everything ships tracked and carbon-neutral.
Are your materials actually safe?expand_more
Yes — BPA-free, lead-free ceramics, food-grade silicone, and reinforced ballistic stitching. Every batch is third-party tested.
How do I pick the right size?expand_more
Every product page has its own Size & Fit Guide with exact measurements and a how-to-measure tip — look for “Size guide” next to the size picker. Between sizes? Size up.
How does PEWYCO choose products?expand_more
We organize everything around four everyday problems — cleaning, grooming, walk & travel, and feeding. A product only makes the store if it solves a real dog-owner annoyance better than what's already there.
Can I change or cancel my order?expand_more
Email us within a few hours of ordering and we can usually catch it before it packs. Once it ships, the 14-Day Happy Tail Guarantee has you covered instead.
Guides & sizing
petsHow to size a harness vest
Weigh your dog first — vest sizes go by weight (Small 15–25 lb, Medium 25–45 lb). Between sizes? Size up; the side straps cinch down about 3 in for a snug fit.
Snack Pack Harness Vest sizes →lightbulbHow to measure for a collar
Measure the base of the neck where a collar naturally sits, then add two fingers' width of slack. LED collars shouldn't ride tight — glow needs room to breathe.
Night Glow LED Collar sizes →content_cutChoosing a grooming hammock
Go by weight, not length: Small holds dogs & cats up to 6 kg, Medium up to 12 kg. Hang it so rear paws rest 5–10 cm off the floor for stress-free nail trims.
Calm Paws Hammock sizes →grid_onChoosing pee pad size
Measure the spot the pad will live: Small (45 × 60 cm) fits crates and carriers, Medium (60 × 68 cm) suits most floors, Large (68 × 90 cm) covers car seats and sofas.
Puddle Stopper Pad sizes →Every product page shows its own size & fit guide with exact measurements — look for “Size guide” next to the size picker.